IT Support Team

• Assist with issues that may arise with the BTC Service.
• 1st and 2nd Line IT Support to all Members of the BTC.
• Shop Equipment Configurations.

Any Issues with the points above please contact the IT Support Team By:

Email - [email protected]

Studio Team

• Assist with all issues relating to the Events we have in our Data Feed from building them for the system to resulting when an event has finished.
• Monitor all Betting Markets.
• Monitor and Manage the Gantry Screens in your shops.
• Management of the Audio Booth.

Any Issues with the points above please contact the Studio Team By:

Email - [email protected]

EPOS Support Team

The EPOS Support Team are here to assist with issues that may arise with the Betting Till Application ie:

• Bet Translations
• Bet Settlements
• Transaction Issues
• Fund Movements
• Error Checking/Finding

Any Issues with the points above please contact the EPOS Support Team By:

Email - [email protected]

BTC Support Tools

Check BTC Services Status - View Status Page

Instant Messenger

• A Messaging Service that allows you to Contact the different Support Departments within the BTC.
• This is the quickest method to contact our various Support Teams, Our team members are logged into this from start to end of the business day
• It can also be used as a quick communication method between your own shops and/or departments

Remote Access

This is a service where your Management Teams can:
• Audit Bets
• Check Liabilities
• View Data Live in your shops
• Look at Shop Daily Figures

Responsible Gambling Links

• Gamble Aware - BeGambleAware.org
• GamCare - GamCare.org